Jewellery Care Advice

Congratulations, and thank you for purchasing your beautiful, new piece of jewellery from Heidi Kjeldsen Ltd. We hope that it brings you enjoyment for many years to come. 

Included with your purchase you will notice a small but extremely important, orange booklet. You will want to keep this safe and bring it with you every time you have your jewellery checked, cleaned or valued at Heidi Kjeldsen Ltd. It will serve as an important reminder for you to have your jewellery checked in the future, we recommend every 6 months to a year. It will also help you should you ever have the misfortune to require an insurance claim to replace your jewellery as it will prove you have been most careful to ensure you have had your jewellery checked and cleaned.

Even though your jewellery looks stunning now, sometimes there is a misconception that fine jewellery is invincible and requires no care. Sadly, this is not the case, even diamonds, which are hard wearing, they can still suffer chips or cracks from sharp blows.

It is important to clean jewellery regularly as toxins can build up underneath settings and cause an irritation. We do offer a free cleaning and checking service so do arrange an appointment to drop your jewellery off for us to help you maintain it, completely free of charge.

Below you will find some care notes which, if followed. will help ensure your jewellery keeps you smiling well into the future.

General Care

It is always best to remove jewellery when partaking in a strenuous activity which could knock or damage it for example, gardening, sport or DIY. Take jewellery off when you go to bed and place in a soft lined box where multiple pieces won’t rub together and therefore scratch. Both seawater and chlorine can tarnish jewellery and be mindful to avoid contact with other chemicals too. An immediate rinse in clean, water will help if your jewellery does encounter chemicals.

Pearl Jewellery Cleaning and Care

Because Pearls are porous ideally you should not get them wet. When applying makeup, hair products or perfume do so first before putting on your Pearls.  When you have finished wearing them use a soft lint free cloth to gently wipe any residue from them and return them to their own box for safe keeping, as they are relatively soft and can be scratched or damaged by other jewellery. Pearls should be restrung as soon as their silk shows signs of deterioration, we usually recommend an annual restring to ensure they last as long as possible before losing their lustre and “dying”.  If the silk becomes stretched, grey or worn then your pearls are going to be at risk of damage or even loss.  Pearls should be strung with a special double knot in between to prevent them rubbing against one another and so deteriorating around the drill holes which then hastens their demise.

Diamond Bubble Ring By Heidi Kjeldsen Jewellers R1631s side

Keeping Diamonds Dazzling

Diamonds are very hard and so are unlikely to become damaged or scratched, although this can happen if care is not taken. Diamonds adhere to grease, so will actively attract residues. Simply clean them in warm soapy water with a soft brush or with a Diamond Dazzle Stick to remove greasy build up. Ultrasonic or steam jewellery cleaning are also options, but ideally a professional should carry either of these out as it is possible to cause damage if done without due care and attention. Never store your rings up against one another as Diamonds will scratch other Diamonds, as well as all other Gemstones and all Precious Metals too!  It is important to have the settings for your Diamonds checked regularly by a professional as a sharp knock may cause a claw to pull away and a precious stone to be lost.  The first sign of this happening is that the claws start to catch on your clothing. Claws can also wear away and become very thin and may need replacing before you lose a precious stone.

Heidi Kjeldsen Stunning Ceylon Sapphire And Diamond Platinum Cluster Ring R1273 Side

Keep your Gemstones Glittering

Sapphires, Rubies, Topaz, Citrine, Garnet, Rose Quartz and Amethyst will all clean well in warm soapy water, or as with Diamonds use a Diamond Dazzle Stick, which may be applied using a soft brush or cloth to remove all residues and leave the Gemstones sparkling and showing their true beauty once again. Emeralds are fragile, brittle stones and as such a gentle polish with a soft cloth is recommended to avoid damage.  Ultrasonic machine use or jewellery dips are not recommended for Emerald jewellery. Tanzanite is a relatively soft stone, only as hard as Opal, and as such should be treated with great care.  A soft cloth and very little cleaning should be carried out, as damage can occur if treated harshly and certainly never in an ultrasonic machine. To preserve the beauty of your rare Tanzanite jewellery I recommend it is used as dress jewellery as the facets will become worn and dull if worn whilst carrying out everyday tasks such as washing up or gardening.  The same advice is given for Turquoise, Opal, Mother of Pearl, Malachite, Amber, Moonstone and Lapis Lazuli as all of these are relatively soft gemstones whose shine may be lost if dipped or polished harshly.

Give Gold and Silver a shine:

Gold and Silver will all tarnish (oxidise), and as such cleaning is required to keep these items looking fresh and sparkling.  There are many Gold and Silver cleaning products on the market including impregnated cloths and dips.  Do read the instructions carefully, as some can remove plating and leave you will base metal underneath, whilst some will subsequently hasten the tarnishing after you have dipped them.  We recommend Connoisseur Jewellery Wipes, which are usually all that is required to maintain the lustre of these metals.  Heavier deposits on Silver may well require professional cleaning and polishing to remove the tarnish. Sometimes this oxidation can be quite damaging, leaving pits in the surface of the metal, requiring the workshop to refurbish and regain the lustre.  White gold tends to be Rhodium Plated to give it a very bright, white appearance and it is a relatively inexpensive process to have your jewellery re-plated and polished as new when this plating has worn off due to wear and tear or even polishing. The higher the carat of yellow gold the more easily it will scratch so it is important to avoid situations where there is potential for heavy wear and tear.

Polish Platinum:

Platinum is a relatively inert metal which means it hardly oxidises so a Connoisseur Jewelley Wipe is usually all that we would recommend.  However, Platinum can become dull and scratched over a period of time and then we recommend a professional clean and polish which will restore your Platinum to its former glory.

Gold or Silver Plated Jewellery and Gold Filled Jewellery

To clean gold-plated jewellery, clean it gently with a liquid soap and warm water to remove any dirt or oils, then rinse in clean water and dry thoroughly with a soft clean cloth.

Prevent a lost stone and a broken heart

Any jewellery you may purchase from Heidi Kjeldsen Ltd comes complete with a complimentary lifetime checking and jewellery cleaning service, and if you have other jewellery that you would like checking or valuing please do arrange an appointment for us to evaluate your collection.  There is a fee for the valuation service and we usually ask for a small donation towards one of the charities we support, if we are asked to clean other pieces of jewellery.

To learn more about this exclusive service please do get in touch by email:  heidi@heidikjeldsen.co.uk
Call 01572 722666  or visit our Mill Street, Oakham showroom.