As an online jewellery store, your privacy is of the utmost importance. We operate strictly in accordance with the General Data Protection Regulation (or GDPR) and the e- Privacy regulations of 2003 (as amended). So when dealing with us your privacy and data is entirely protected.
When you register an account, you’ll do so in a protected environment whereby only you can access your name, address details and email address.
Every sales transaction is done remotely through Paypal’s highest security platform.
When you fill in a form in our showroom or online or provide information (data) about you orally as part of or in the expectation of a transaction, we will store information such as your name, address, telephone number and your email address to enable us to provide you with the service(s) which are directly related to your purchases. As an essential part of our bespoke and retail business and alongside sales and advice we also provide monthly and other occasional emails providing information and marketing (our “communications”). The communications inform customers of our products and services, of promotions, offers and news, of good practices and insurances concerning the maintaining, repairing, safe keeping and protection of precious gems, stones and metals, of trends and developments within our sector which may be of interest or importance to customers and of any changes in the operation or practices within our business.
On the occasions that we receive data from you as just outlined and whether or not you have or subsequently make a purchase we will provide you with the opportunity to opt-in and thereby clearly affirm your wish, or not, to receive our communications. Thereafter if you wish to change your preference please just email us:firstname.lastname@example.org
The communications themselves will each contain a simple electronic means to unsubscribe (opt-out) as well. We would be very sorry if you wanted to do this and naturally happy, when asked, to reinstate you to the opt-in list: email@example.com
Whatever preference you may affirm or change from time to time GDPR permits us to send communications where a legal requirement rises or vital or legitimate condition prevails. Naturally you do not need to have made a purchase or to be a returning customer to receive these communications and your rights to opt – in and opt –out apply equally whatever the relationship.
We will never disclose any of your personal information to anyone unless it is to fulfil our contract with you, or to send communications as outlined above, or unless we are required to do so by law.
Your personal information is stored to administer your account and the technologies we employ to perform this have been verified as part of our GDPR audit. Each system we use have their own GDPR policies in place. This is also true of our email marketing provider which has servers within the EU and adheres to the GDPR.
Information sent between your browser and our website is encrypted using SSL (Secure Sockets Layer.)
Where you provide us with information in anticipation of a transaction which does not proceed we will destroy the information within 30 days of receipt unless required to fulfil your opt – in consent to receive our communications. Information required to provide our communications will be retained until 30 days after you opt-out from our communications. Information provided to us for forming a contract of sale or service with us will be retained for so long as is necessary to meet and satisfy our contractual and statutory obligations – generally 7 years from the time the information is provided.
You can request a copy of the personal information we hold about you by emailing us: firstname.lastname@example.org. We will provide this information to you electronically, free of charge, within one month as stipulated by the GDPR. For subsequent requests we may charge a reasonable fee to cover administration costs.
You may update your website account details held by us, at any time by logging in to your account. If you wish us to update any other record we may hold about you then please contact us on email@example.com. We will make the required changes within one month.
You may wish us to remove all information held about your from our systems, you are entitled to do so and may request this by contacting us on firstname.lastname@example.org. We will respond to your request within one month subject of course to our own limited rights in GDPR to retain and process data to meet our own contractual and statutory obligations.
You may also unsubscribe (opt-out) from receiving our email communications at any time by using the ‘unsubscribe’ link in the footer of these newsletter emails.
You may wish to ask us to store your information but not to contact you. If this is the case you can request it by contacting us on email@example.com we will respond to your request within one month.
There may be an occasion where you require the data we hold about you to be ported to another supplier, this can be done via a CSV file if required, free of charge and will be provided without undue delay but within one month.
You have the right to object to your data being processed for legitimate interests including profiling, direct marketing or for purposes of scientific/historical research and statistics. Your right to object will be reviewed on a case by case basis, following the guidelines set out by the GDPR. To object, please contact us on: firstname.lastname@example.org
Cookies are tiny text files placed on your computer, mobile phone or tablet when you browse a website. They are internet-friendly tools which make browsing faster and easier for you.
If your browser settings are set to accept cookies, we know that you are happy to continue using our site as you always have done.
Should you wish to opt out of accepting cookies from our site, the choice is yours of course. However in doing so, you might find our site won’t work as efficiently as usual.
Please note: we can discuss any order over the phone or via email if you prefer. Simply ring Heidi on 01572 722666 and she will happily ensure you receive the highest personal service. Alternatively, you can contact me here.
We use session cookies to make our website work including:
There is no way to prevent these cookies being set other than to not use our site. Please note: session cookies are instantly removed from your computer as soon as you close your browser.
Heidi Kjeldsen, like most websites, includes functionality provided by third parties such as Facebook and Twitter.
The privacy implications for this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
At Heidi Kjeldsen, we use Google Analytics to compile visitor statistics such as:
Analysing website statistics helps us continuously improve our website standards.
You can switch cookies off by adjusting your browser settings to stop them from accepting cookies. It is rare for someone to opt to do this as it can limit website functionality. Cookies, after all, simply enhance your experience of the internet.
If you have any concerns about the privacy or protection of your data please do not hesitate to contact us for clarification initially in writing and providing a phone number by emailing email@example.com; after or instead of contacting us you may wish to contact the Information Commissioner details of which may be found at: https://ico.org.uk/concerns/
Please be assured, your privacy, confidentiality and buying security is of the utmost importance to us. All measures to protect you are taken.