Terms of Sale and Supply
Gemstones: Our customers’ attention is drawn to paragraphs 11 and 12 of these terms in particular
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06. During the expected lifespan of your article your legal rights entitle you to the following:
a) Up to 30 days: if your article is faulty, then you can get an immediate refund.
b) Up to six months: if your article can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your article does not last a reasonable length of time because of its condition at the time of purchase you may be entitled to some money back; this will be unlikely if the problem derives from subsequent mistreatment and or lack of maintenance/ negligence on your part or from wear and tear or detriment arising during inappropriate use.
d) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
e) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
f) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.